HOLIDAY INFORMATION PACK

- Please print -

~ CASA BIANCA ~

CONTACTS AND ADDRESSES  

The property is managed by:

Liliana Bernardino    +351910601377 or  WhatsApp 

Secondary phone contact: +351961204903 or  WhatsApp 

Please call Liliana when you pick up your car at Lisbon airport or when you are about 1 hour away from A dos Francos, if you are not going via Lisbon airport. Liliana will then have an idea of when to expect you to arrive. 

If you have any trouble getting through to the Liliana then, please, contact us on:

Rental Retreats Client Support +351 966 045 801 or  WhatsApp 

Antony +351 911817748 or +44 7905337735

Jenny   +351 917144815 or +44 7986827409

The address of the property is:

Rua Bernardino Pargana, nº 43

2500-018, A dos Francos             

USEFUL TIP: Using your smartphone and being connected to the internet, click on the 2nd Google Map below, where it reads more options, to automatically activate Google Maps driving instructions from your Live location, taking you directly to the property address.

The GPS coordinates are as follows:      

Latitude:    39.318117

Longitude:  -9.056301

DIRECTIONS FROM LISBON AIRPORT

NOTE: You will come across some road tolls. You must stop at them all! Do not go through the green lane as this is for cars that have pre-paid. When you get to the first one just touch the silver button and a card will come out. Keep that card until you get to the next one where you will need to stop again and pay the attendant. 

If you get lost in Lisbon

If you get lost and can't see any signs for the A8 OESTE then follow signs to LEIRIA or LOURES as this is in the right direction and should get you onto the A8 OESTE.

- Once on the A8 drive then take  A15

-  Take exit  2 toward  N115/Cercal/Gaeiras 

- Go towards  N115 to  Estr. Principal da Sancheira Pequena  (7.5 km)

- Continue on  Estr. Principal da Sancheira Pequena to your destination to  R. Bernardino Pargana 43  A dos Francos(4.6 km)

- Once you have reached the property, follow the access instructions that are sent to you on a separate message where you also find the property access codes. 

 

CHECK-IN

You can check-in after 16:00. 

Please be aware that the property manager is organising her day according to the expected arrival times that they are given. If you find that you are delayed or that there are any changes to your arrival time, please be sure to get in touch with the property manager by phone or SMS. 

If other guests are using the property on the day that you arrive, you can check-in after 16:00, however, if you wish, you may leave your luggage at the property, while the cleaners finish preparing it for you. If no other guests have used the property on the day that you arrive you can access the property at an earlier time. Please contact the property manager, so they can tell you the time at which you be able to access the villa.

 

ASSISTANCE DURING YOUR STAY

If you need assistance during your stay, please contact   Liliana Bernardino     +351910601377 or  WhatsApp  

 

YOUR DEPARTURE

The day of your departure, you will need to leave the apartment by 10:00 am. 

Before leaving the property, please:

• Place the keys in the same please where you initially got them.
• Clean your dishes and remove waste from the property.
• Close and latch all windows and doors.
• Turn off all lights, and TV
• Double check to confirm that you don't leave any personal belongings behind

 

INSIDE THE PROPERTY 

The property should be clean with clean bedding on the beds and clean towels. If you find anything not to your  satisfaction please inform the property manager as soon as possible after your arrival. 

Make yourself at home! The property has been well equipped in order to make your stay as enjoyable as possible. Please have a good look around -open up all the cupboards, drawers and wardrobes so that you know exactly what is in the villa.

Services Included   

   - Wifi Internet - Free

   - Cable TV - Included

   - Bath and hand towells - Included (do not use outside the property)
   - Bed linen - Included
   - Hand soap - Included
   - Toilet paper - Included (1 roll per bathroom)  

   - Travel cot - Included (please arrange in advance)

   - High chair - Included (please arrange in advance)

 

EMERGENCY SITUATIONS

Fuse Box

The fuse box is found by the front door of the property.

   

Safety Equipment

Please ensure that you become familiar with where the fire extinguisher, fire blanket and First-Aid kit are located, in case needed.

 

Water Leak

If you have a leak of water then please turn the mains stopcock off and call the property manager. Most outlets for the water can be individually isolated (i.e. there are valves on the pipes leading to the sinks /toilets which can be turned to prevent water getting to the unit).

 

GENERAL INFORMATION

Bins

Please see the map below showing the location of where to take your waste:

 

Breakages

We understand if everyday items such as glasses, plates etc., may get accidentally broken. Please leave a note detailing any broken items so that they can be replaced for the next guest.

 

Door & Locks

Never leave a key in the lock on the inside of the front door. If a key is left in the lock on the inside of the front door, it will not be possible to open the door with another key.

When going out for long periods of time, please make sure you secure the villa by locking doors and windows.

When using the balconies please be careful not to shut the sliding door behind you completely or it may lock you out if the catch is on. Similarly, be careful to ensure all sliding doors are locked before leaving the property.

 

Drains

To ensure that the drains do not become blocked, please dispose of nappies, sanitary towels and cleaning wipes with  the general  household waste.

 

Shutters

There are shutters on all windows. We recommend you leave these shut in the day if you are out so the villa remains secure and cool. 

 

Smoking

The property is strictly NON-SMOKING and we ask our guests to respect this policy. Please feel free to smoke outside, but please be responsible when disposing of cigarette ends. Also, take care when smoking near open windows. Due to the extra cleaning and ventilation required, there is a € 100 charge for smoking in the house.

 

Spillages

Please  be quick to clean up any spillages to help prevent damage.

 

Swimming Pool 

You are free to access to the swimming pool area.

Pool Safety:

• Use of the pool is at your own risk.
• Please supervise children at all times. Do not rely on floatation devices to keep children safe.
• It is prohibited to use sharp or glass objects in the pool area, or eat next to the pool.
• Please do not dive from the side of the pool.

 

Wi-Fi 

The information  about the network and password for the wifi can be found inside the property.