Sao Martinho Do Porto Beach

FAQs

For guests

  • Can I have an early check-in? You can find the check-in times for your stay in your information pack. At times it may be possible to have an earlier check-in but it will depend on cleaning schedules and whether a different group of guests have left the property on the same day that you arrive. As we can't predict what bookings will come through, it will only be possible to confirm if an early check-in is possible a day or two before your arrival. Please contact the property managers directly in order to find out if they can allow an early check-in as they are the people that will be able to confirm.
  • Can I have a late check-out? As above, you can find the check-out times for your stay in your information pack. At times it may be possible to have an later check-out but it will depend on cleaning schedules and whether a different group of guests are arriving at the property on the same day that you leave. As we can't predict what bookings will come through, it will only be possible to confirm if a late check-out is possible a day or two before you are due to leave. Please contact the property managers directly in order to find out if they can allow a late check-out as they are the people that will be able to confirm.

  • How does the damages deposit work? For all of our properties we take a damages deposit. You can confirm the amount of the deposit on the individual advert for the property that you would like to use. The damages deposit is due with the final balance payment, 5 weeks before arrival. Provided we don't hear of any damage in the property we refund the deposit in the 2 weeks following your stay. If you have paid the deposit by bank transfer you will need to send us your bank details for us to arrange for the refund.

  • If I cancel, can I have a refund? We would always recommend taking out insurance to protect you against any losses in the case that you have to cancel your stay. You can find out more about insurance. If you have no insurance cover or your provider will not cover your loss, we at Rental Retreats would discuss your situation with the individual owner of the property that you booked. The owner would then make a decision about whether s/he would go beyond the regular cancellation policy whereby payments are not refunded.

  • What is the address of the property? When we confirm a booking we always send a link with the information pack for the property that you booked. Inside that PDF document you will find the address of the property and also instructions of how to find it and how to access it. You will also find a map showing you the exact location.

  • There is a problem with the property? Although the owners and property managers take every care to ensure that there are no problems, sometimes things can go wrong. Please report any problems that you find as soon as possible to the property manager and they will help to resolve things. If the property managers are not able to solve the problem, please get in touch with us.

  • Can I move my stay to a different property? Our properties are all privately owned by individuals. As such, when making a booking you are doing so with an individual owner and that owner is unlikely to agree for you to switch your stay to another property. We can always ask but the expectation needs to be that it won't be possible.

 

For owners

  • When will I be paid? We make our payments to owners when we receive funds ourselves. This varies according to the platform that was used by the guests when making the booking. Typically though the payments are made approximately 3 working days after the guests have checked-in. More often than not, that is when we receive funds from the 3rd party sites.

  • Can I use the property myself? Yes, our owners are always able to use their property. We only ask that owners inform us of dates that they would like and honour our bookings if the property has already been booked by a guest for the nights concerned.

  • I'm concerned that I don't have enough bookings? If you're not receiving the number of bookings that you'd expect, the chances are that the rates are a little too high. Get in touch with us to discuss your rates and any other issues that may be limiting your bookings.

  • I've received a poor review? Even our best properties sometimes receive poor reviews. At times guests book a property that is not suitable for them; maybe there are too many stairs or they get upset by noise when staying in a property on a main road. Poor weather conditions can really upset guests. These frustrations can be vented in a negative review. You may have done everything right but still get a poor review. However, usually poor reviews can be avoided. It may be of help for you to see our advice for how to prepare a holiday home.

  • How can I achieve more bookings? Numbers really help! If you can accommodate more guests you increase the size of your potential customer base. Perhaps some of the best purchases you can make to help bookings are sofa-beds and folding beds. Having a cot available will be a big help too.

  • What if a guest damages my property? Fortunately it's very unusual to have guests cause damage to a property. We take a damages deposit from guests and this helps to encourage guests to take care in our properties and it also covers any minor damage that might be caused. In the case of major damage, owners are able to pursue guests for compensation through the courts however that tends to be expensive and time consuming. It's best to have an insurance policy to cover any larger losses. There are specialist insurance providers for the holiday home industry. Here's a link to one such provider: https://intasure.com/expat-and-eu-resident-insurance/holiday-home/

  • How can I see my income from the past year? We maintain a real-time online spreadsheet with all of the details of our bookings. As an owner you will be given a link to access that spreadsheet. There you can see the income from all of your bookings and you can see when you have been paid. You can also see what bookings you have coming up and what income will be coming your way. You can switch tabs to view prior years.